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Domestic Shipping (Within India) Cash on Delivery (COD)
  • COD is available on loose gemstone orders above INR 5000/-
  • No COD is available on gemstone jewelry orders
Shipping Charges
  • Free shipping is available on orders above INR 5000/-
  • A shipping fee of INR 100/- is charged on orders above INR 5000/-
Delivery Time
  • Delivery of loose gemstones takes 2-3 business days from the date of dispatch
  • Delivery of loose gemstones with certificates takes 4-5 business days from the date of dispatch
  • Delivery of custom jewelry or/with lab certificates takes 7-8 business days from the date of dispatch
International Shipping (Abroad)Cash on Delivery (COD)
  • Cash on delivery option is unavailable on International orders
Shipping Charges
  • Free shipping is available on all orders above INR 2,00,000/- (approximately USD 2426.23 as of June 2023)
  • For orders above INR 40,000/- (approximately USD 485.25 as of June 2023), a shipping fee of INR 4,200/- (approx. USD 50.95) is charged
Delivery Time
  • Express shipping can take up to 4-7 business days to deliver from the date of dispatch
  • Postal shipping takes 10-15 business days to deliver from the dispatch date
  • International orders are shipped through reputed partners like Aramex, FedEx, etc.
FAQs - Domestic Shipping 1. What does "date of dispatch" mean?

The "date of dispatch" is the "day" we hand over your shipment to our delivery partner after getting your package ready.

2. How long does it take to deliver my order?

Delivery of loose gemstones can take up to 2-3 business days in metro and 3-4 business days in non-metro cities from the dispatch date. Gemstone jewelry or/with lab certificates takes 7-8 business days from the dispatch date.

3. Is my shipment safe and secure?

Yes, our product packaging is safe and secure. The possibility of receiving a tampered shipment or loss of package is unlikely as we only deal with reputable delivery partners.

4. Can I track my order?

Yes, all orders are trackable. Once we hand over your package to our delivery partner, you shall receive a tracking ID and order number on your provided email and contact number. You can check every update on our "track your order" section using the ID and order number.

5. Are there any hidden costs?

No, there are no hidden costs or charges. At GemsRoot, we have a transparent pricing policy, and you only pay for your product.

FAQs - International Shipping 1. Which countries do we ship to?

We offer worldwide shipping and cover 100+ countries.

2. Is free shipping available on international orders?

Yes, free express shipping is available on all orders above INR 2,00,000/- (approximately USD 2426.23 as of June 2023)

3. What are the shipping options available at GemsRoot?

For International orders, we offer our customers express and postal shipping options.

4. What are the customs charges, duties, etc.?

The customs charges, VAT, duties, etc., vary depending on the country and are beyond our control. It is recommended to contact your local customs for queries. You can also get in touch with our client support for further assistance.

5. Is my shipment safe?

We pack international orders with the utmost care as the journey is long. Additionally, we partner with trusted courier partners such as Aramex, FedEx, etc.

6. Is my shipment trackable?

Yes, all international shipments are trackable using the tracking ID and other information provided by us to you through email or mobile number.

7. Do I need to show my ID to my local courier service for shipping?

Some countries demand to see an ID when the shipment is of high value. We advise sharing this information with the courier service provider for smoother package delivery.

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