Conditions for returns, replacement & refund policy
Product(s) must be in their original and unused state.
Replacements are subject to inspection by our team.
The policy does not consider the damaged product(s) due to improper usage or negligence.
Original packaging, documentation, original/copies of invoices, lab certificates, and so on must accompany the product(s).
Return, replacement & refund requests must be made within 10 days of delivery.
Policy for Loose Gemstones & Jewelry
You can return loose gemstones with 100% money back* within 10 days, meeting the conditions mentioned above.
You cannot return custom gemstone jewelry (rings, necklaces, etc.) for money. However, you can place a return request for store credit* within 10 days of delivery. You can use the store credit for future purchases on our website.
Return shipment is at the customer's cost.
Returns can take up to 9-10 business days to process from the date we receive the return shipment at our address.
We deduct the making charges from the total purchase amount on jewelry order cancellation. (Making charges are 25% of the total purchase amount)
We deduct a certification cost if a customer applied & received an additional lab certification
Delivery & Return
Delivery of loose gemstones takes 2-3 business days from the date of dispatch
Delivery of loose gemstones with certificates takes 4-5 business days from the date of dispatch
Delivery of custom jewelry or/with lab certificates takes 7-8 business days from the date of dispatch
Express shipping can take up to 4-7 business days to deliver from the date of dispatch
Postal shipping takes 10-15 business days to deliver from the dispatch date
International orders are shipped through reputed partners like Aramex, FedEx, etc.
Cash on Delivery (COD)
COD is available on loose gemstone orders above INR 5000/-
No COD is available on gemstone jewelry orders
Cash on delivery option is unavailable on International orders
Give us a shout if you have any other questions and/or concerns.