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Frequently Asked Questions

Shopping Basics

GemRoots accepts Credit Card, Debit Card, Net Banking, Cash Card, Mobile Payment, UPI, and Cash on Delivery.

For Cards issued in India, we support Visa, American Express, Diner's Club, and JCB Cards, through RazorPay Payment Gateway. For cards issued outside India, we support all of them through our PayPal payment gateways.

Which bank do you support for NetBanking?

We support the following banks for Net Banking through RazorPay payment gateway: Andhra Bank, Axis Bank, Bank of Bahrain & Kuwait, Bank of Baroda, Bank of India, Bank of Maharashtra, Citi Bank, City Union Bank, Deutsche Bank, Federal Bank, HDFC Bank, ICICI Bank, IDBI Bank, Indian Overseas Bank, IndusInd Bank, ING Vysya, Jammu & Kashmir Bank, Karnataka Bank, Karur Vysya Bank, Kotak Mahindra Bank, Lakshmi Vilas Bank, Oriental Bank of Commerce, Punjab National Bank, South Indian Bank, Standard Chartered, State Bank of Hyderabad, State Bank of India, State Bank of Mysore, State Bank of Travancore, Syndicate Bank, Tamilnad Mercantile Bank, Union Bank of India, United Bank of India, etc.

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Payments

Yes, we offer a COD facility. We offer a COD option above INR 15000.

Yes, we do support UPI Payment. While shopping online, users can pay through UPI when UPI is available as a payment option. Users will need to enter his/her (VPA) Virtual Payment Address (xyz@upi), Subsequently, the user will receive a collect request on the BHIM app. The user is just required to enter the UPI-PIN to complete the payment. All payments are instant and 24/7, regardless of the bank's working hours.

After a successful transaction, the customer will receive a confirmation email on their registered email address.

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